Emailed again yesterday saying my 30 day window to return is up in a few days. I love them! This website/company has more problems that I can even begin to list in a review, but the real problem begins with their customer service manager Ammo (yes, her name is Ammo). These efforts include minimizing the number of employees in the distribution center at any one time, enforcing social distancing, staggered shifts, regular hand washing, enhanced site cleaning, and other measures. The Clog Outlet is your source for Sanita Clogs' closeout merchandise and factory seconds. Horrible customer service . This is all based on my own experience, opinion, and suspicion.I'll try to remember to take some pics of what was once reasonably priced flawed shoes because I have a couple still new in the box waiting for spring and summer. “I love them! I recently bought a pair of shoes from them and they were in horrid shape! I purchased 3 pairs of Sanitas when they had an extra 15% off promotion and free 2 day shipping on orders over $100. Using that feature seems to omit many of the shoes that are available in your size, so it's better to click each shoe you're interested-in to view if it is truly available in your size (a time consuming shopping process if there are a lot of styles you like).2. That said, slight size variations that may occur from shoe to shoe are characteristic of the product and not considered a defective fit issue. Take a screen shot of what you ordered.Went to a local store who ordered the same pair in the same size and they fit exactly how I expected them to be. Clog outlet made returning a breeze. Received response 1 week later saying ups would send me one. Horrid customer service - argumentative and unwilling to offer any customer service at all. About ten pairs in all.Though they claim they are Factory Seconds, in my opinion, they are much much worse than that. Also, please note that trucking companies and other carriers may not be operating on their normal schedules, and therefore, your order may be delayed in transit. I was able to purchase $420 worth of shoes (using Zappos' pricing) for $101 with free shipping. They were not worth giving them to charity. They have lost a sale and a customer for life. unfortunately 1 pair, not a 2nds, were irregular. I recently found the same shoe I purchased at Clog outlet at TJ MAXX for half the price and they were not broken at all! I LOVE the clog outlet. Are You Done With Mass-Produced Shoes? I have to change that RIGHT NOW. They were old but were the perfect slip on for dog walks, garden work, etc. I don't know. Contact the business for more information about recent service changes. How often are the footwear styles updated on the DanskoOutlet.com website? Came to the library now, since we don't yet have internet, to order a second pair, but available sale stock is low today.I bought the Sanita Smart Step Professional Sophia - Green Multi. Sanita Clogs is the Danish manufacturer that made the Professional and other clogs famous in the US (under a different label). Can't return clearance items per their policy. During the purchase of my shoes, there was also a promotion going on to receive a free gift (your choice of tote bag, pen, pedometer, mouse pad, etc.). And I still don't know what really happened. Ordered a pair of clearance "black work shoes", not leather. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. We appreciate your continued patience and understanding as we resume limited operations under challenging circumstances. An excellent experience! THESE are wonderful. Called in because wrong sizes were sent out supposed customer service girl refused to give her name argued with me and said obsenities on phone . My feet never hurt. I didn't understand; the shoe was clearly red, not brown. Do not buy Sanita. I usually don't leave reviews but this company is just that horrible. There is never a structural problem with the product itself. OMG! the replacement pair fit just fine. We went today to check it out. I've ordered a pair of brown Alyssa clogs from Zappos. Loose grain in leather can cause wrinkles, a natural characteristic which is not seen in imitation leather. There's a problem loading this menu right now. Two weeks, two hurricanes, pretty good! They arrived a week after Irma. Styles on the website are updated at least three times a week: Monday, Wednesday and Friday. I hope the owner of this company sees this review because they need to know how there business is being handled. We remain committed to following best practices to protect the health and safety of our employees consistent with CDC guidelines and the scope of what is permitted in Pennsylvania at this time. Yes, you would not know how defected your item would be, but with the prices they had, it was worth a shot. Great on time delivery and service, I already know the next pair I plan to purchase, very satisfied. The showroom is nothing to look at right now but the staff was VERY helpful!!! Unlike some other comments I read, there is not an issue with fit related to them being seconds in my case. Expire: 6/20/2020 107 people used, 95% success. Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. WTF??? 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