In addition to following this guide, please download our step-by-step setup guide: The first step in installing your SimpliSafe system is to set up your base station. Congratulations! Watch the video below or refer to this page for additional help. She did not know how long it would take them to reach out or fix the issue. true /ColorSpace 9 0 R /Intent /Perceptual /SMask 10 0 R /BitsPerComponent Join us on Facebook, follow our twitter feed, and spread the word. I am pretty frustrated with the camera at this point, but I did get a really good deal on it as part of an upgrade, so I will probably give them a little while to resolve the issue before returning and putting in a different doorbell camera. Then you're in the right place! Pull out the white battery tab and follow the onscreen instructions to set your Master PIN. << /Length 5 0 R /Filter /FlateDecode >> One even went so far as to tell me the information I was giving her was "wishy washy". Once you've installed the rest of your sensors, install your cameras. endobj endstream You're on the US site, For help with this step, refer to the videos below or to your setup guide. Read my details below. %PDF-1.3 Click here to view the article about the Original SimpliSafe. << /ProcSet [ /PDF /ImageB /ImageC /ImageI ] /XObject << /Im1 7 0 R >> >> Once you’ve finished the installation, activate monitoring by visiting. For each sensor (except cameras) that came with your system: For all sensors other than the base station, initial keypad, and cameras, click the below links for instructions on where and how to install them. Support had me plug the micro USB port on the back into a wall charger and it still did not power on, so they sent me a replacement. Your home is now protected with SimpliSafe. 6 0 obj We recommend installing it in a central location in your home. How do I install my All-New SimpliSafe Entry Sensor? Installing your SimpliSafe system has three core steps and two optional ones: The first step in installing your SimpliSafe system is to set up your base station. Watch the video below or refer to. When I have called around 8:00am Central, I have spoken to someone very quickly. endobj Since it is ringing the chime, it is powered and functional as a doorbell, so why is it not connecting to the system during setup? I've been a SimpliSafe … However, I do not get any LED lights on it and I cannot get it set up in the system. If you're not certain which system you have, you can tell the difference here. The doorbell would ding so I knew the wiring was correct. How do I install my All-New SimpliSafe Motion Sensor? /Rotate 90 >> I am not sure when this issue started, but if this issue with the new batch of doorbell cameras is as widespread as it seems, I do not understand why they are still shipping them. endobj Does your Keypad look like the one pictured to the left? Take this short quiz to find the right security system for you. Other components (motion sensor and other camera) function fine, setup was not an issue with either. Thanks for purchasing the All-New SimpliSafe! 2 0 obj Connect your system to WiFi to add an additional layer of security. How do I test my All-New SimpliSafe system and devices? You've got the All-New SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. It turned out that she was assuming some things about my setup all along that were wrong. 5 0 obj Hopefully you can get someone on their support like that understands that. Test your sensors and system to ensure you’ve installed everything correctly. Next, install your keypad. endobj In addition to following this guide, please download our step-by-step setup guide: SimpliSafe Setup Guide. I installed the doorbell and it rings the existing chime. I found out this morning that there is a known issue with the new batch of doorbell cameras. I am three for three on having a cameras with this issue. << /Type /Page /Parent 3 0 R /Resources 6 0 R /Contents 4 0 R /MediaBox [0 0 612 792] You can choose from preset names or enter a custom name (naming sensors is optional but recommended). I received it yesterday and again saw the same behavior. Click here to view the article about the Original SimpliSafe. You've got the. 8 /Filter /FlateDecode >> You may need the serial number listed on the bottom of your base station. ��\�@}G`�=7nܘ8qBB�D�!01:bJdHrR⌤$�!�. Press the test button on the sensor (for help finding this button, please follow the link to that sensor below). The other two were very rude and both accused me of doing something wrong. %��������� She apologized for me having to call so many times and nobody realizing that was the issue. which ships to our customers in the United States. Watch the video below or refer to this page for … How do I know my system and devices are working? On August 10th, 2020 silvershield103 says: You may receive email offers from us in accordance with our. << /Length 8 0 R /Type /XObject /Subtype /Image /Width 1438 /Height 770 /Interpolate We recommend installing it in a central location in your home. Posted June 7th, 2020 by pjlewis482. I received my third doorbell camera yesterday and have the same issue you described. I called support again last week and they sent me a third camera. Switch to the US site below. x��WU����7�{ߝqO��7η[r2�v�mjsV� � 9��b3(�1+FĄ���9b��v��fѻwo-�"8�`��kת�ԬYs>5�֟�GA@A@A@A@A@A@A@A@A@A@A@A@A@A@A@A@h�l߱]�u�ر��OM�z���z^��A@0" The replacement arrived and exhibited the same behavior. For indoor cameras, refer to this article. stream However, I do not get any LED lights on it and I cannot get it set up in the system. We recommend installing it in a central location in your home. I also measured the voltage at the doorbell and received a constant 19V. Then you're in the right place! This page will walk you through installation and set up for your system. The first step in installing your SimpliSafe system is to set up your base station. doorbell that Now its time to setup you r Wifi Thread the doorbell wires through the center of the mounting bracket Secure doorbell Screw the mounting bracket to the wall Installing with the angled base Connect the wires to the mounting bracket Slide your doorbell into place ON Installing on stone, brick. Install the sensor in your home. I received my first doorbell camera two weeks ago, wired it in, and it would not power on. Once you’ve finished the installation, activate monitoring by visiting https://simplisafe.com/activate. As for their support, I have had mixed results. As for the support they provide once on the phone, I have had three agents who were very helpful. x+TT(T0 B3C#sK#��T�p���Ԣ�Ԃ�����L�sCK]cS�bK=Sc3 �����k��4* *�� I was coming here to make a post about this and saw your post. You may need the serial number listed on the bottom of your base station. I installed the doorbell and it rings the existing chime. stream Overall, I'm not very impressed with their support especially after finding out this morning that the issue is a firmware issue. 7 0 obj After you’ve set your Master PIN, your keypad will be placed into Set Up and Naming mode with a screen that looks like this: Once you’ve reached this screen, you’re ready to install the rest of your sensors. When I have called at night, I have waited for a long time, usually hanging up after about 40 minutes. Watch the video below or refer to this page for additional help. How do I install my All-New SimpliSafe Key Fob. For doorbell cameras, refer to this one. 4 0 obj I've been a SimpliSafe customer for six years, but I have never had to call their support. 80 Thanks for purchasing the All-New SimpliSafe! Name the sensor on the Keypad. I called support again and they sent me a chime connector, which again did not solve the problem. Doorbell installation does not complete. I called support again this morning and they FINALLY acknowledge there was an issue with a firmware update for the latest batch of cameras. They sent my contact information to the department working on the issue and they are supposed to reach out to me. This page will walk you through installation and set up for your system. Does your Keypad look like the one pictured to the left? I have found the best time to call is early in the morning. Keep an eye on your email for tips, offers and more. or Stucco surfaces press the doorbell …
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