- Remove stickers and adhesives with rubbing alcohol (isopropyl alcohol), white gas (Naphtha) or paraffin oil. Yes, it is! This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improve your Samsonite experience by registering your product. Samsonite's warranty covers material and production defects for the length of time stated in the warranty. Gepäck kaufen im Samsonite Online Shop. Please contact us via the. This also means it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Is it difficult to perform a repair myself? REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. 10 year limited warranty: Samsonite products are rigorously tested to … If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. What to do if my suitcase was damaged whilst in the hands of another carrier (bus company, train,...)? We guarantee your satisfaction by offering free returns on every purchase. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Inspect your Product immediately after handling by anyone other than you. Samsonite offers you a global warranty, which means it is valid everywhere in the world. *Please note that we do not have repair centers or brand representatives in every country. Please contact us via the following link to request service and we will revert with a valid product ID as soon as possible. This warranty is intended to give you specific legal rights. Sign Up for Email and get access to exclusive offers & the latest updates! Your browser's Javascript functionality is turned off. For warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. We have an extended network of service centers all over the world. When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted to gain access. This attention to quality and performance is why Samsonite is Worldproof® and has been for nearly 100 years. Can I get my product repaired if the defect is not covered by the warranty? Mexico: (01800) 904 89 00 Your Samsonite product can be repaired in an authorised Samsonite Repair Centre. What if I purchased my product in the United States or Asia and require parts for it? Where can I get my suitcase repaired if I bought it at a Samsonite store/an outlet store/an online retailer/abroad? Inspect your Product immediately after handling by anyone other than you. Service portal. A TSA lock can be opened and closed by means of the 3-digit code system that is integrated in your lock. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. All our TSA locks feature this red TSA logo. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Which defects are covered by warranty/which are not? Instead, your receipt is your valid proof of purchase. For some (older) collections we may no longer have parts available. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Yes it is. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. For details on our repair centre, click, In the same way that you can claim damage with airline companies upon arrival, you can equally file a claim with other carriers in order to receive proper compensation for your damaged item. Warranty Product registration Service portal Product registration. For a warranty service at a Service Center, you will need the original receipt of purchase and a duly stamped warranty card. Schnelle und versandkostenfreie Lieferung. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. If you no longer have your Warranty information, please contact canada_cs@samsonite.com with pictures of your product. If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. United States: 1-800-262-8282 If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. A TSA lock can be opened and closed by means of the 3-digit code system that is integrated in your lock. Your TSA lock does not come with a key. Read our FAQ; Email us customer.care.ie@samsonite.com; Free Shipping: we will safely deliver all your online orders to residential addresses. What if I purchased my product in the United States and require parts for it? The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. To the extent permitted by applicable law, any implied warranties are hereby excluded. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Please turn it on so that you can experience the full capabilities of this site. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. This warranty is intended to give you specific legal rights. If you bought your suitcase at an Outlet store, you will have to return to that same Outlet store, or another company store. You may do so at the service counter in the baggage claim area. Limited warranty means that the warranty is only valid for material and production defects which occur during the warranty period. Please make sure to keep your proof of purchase and/or copy of your order confirmation. It does not cover any damage caused by normal wear and tear, misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport damage (by airlines for example). If the composition of your product ID looks like the one on the image below, your product was manufactured before 2007. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Copyright © 2020 Samsonite. Only the TSA have a copy of this master key. For details on our repair centre, click. Visit our corporate site for more information. Incidental and consequential damages are expressly disclaimed.
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