It’s a lot of moneys worth to stop working after 4 months. That worked perfectly! on 17-09-2020 Shows blue light when charging and a green light all the time. 04-10-2019 Shows blue light when charging and a green light all the time. We shall see. on https://www.which.co.uk/consumer-rights/l/faulty-goods. 04-10-2019 I can only see the green light of the charge on !!! You may get suggestions from other forum members. I think I have factory reset it, hold link and turn off, then turn on whilst still holding link button. 17-09-2020 waiting 6 hours while the battery drains completely defeats the idea of having a monitor rendering it useless. 26-09-2019 I cannot see how this customer to customer forum can help with this, you will have to seek advice elsewhere, but I think the retailer has it wrong. Have a new one now and touch wood so far it seems ok! 30-01-2020 Scroll through the Press to switch the Nightlight menu options. 26-09-2019 20h24. I'm really sorry the firmware update is failing on your BT Smart Baby monitor, I've highlighted your thread to the devices team to make them aware but I would also recommend that you get in touch with the helpdesk for assistance with this. on BT smart baby monitor firmware update failing, Re: BT smart baby monitor firmware update failing. on on S9 AND S10. Thank you so much Sarah. 16h10 I know its only 2 reports but its highly likely its the connection to where the firmware update is hosted is failing(or the servers simply off and hasn't been restarted) but the software doesn't show where the issue fails which is a poor design in this day an age, its very easy to code an error to a failure point. on 16h10. This is email I received. 04-10-2019 26-02-2020 I will call them today I guess as the other option is to get a replacement but I feel this would be futile as I would put a good bet on the same would happen. 21h25, Having exactly the same issue here, any advice greatly appreciated, on Thank you for posting back. Just for future reference, once the battery fully drained (about 6 hours for mine) it went off and when I plugged in and turned it on just now it worked at normal.. If your product is out of warranty contact BT's recommended agent, on Any ideas? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Then try adding the camera again (+ symbol on the home page of the App), If this still doesn’t work, please email back with the following details so that we can escalate this issue further -. My monitor stopped working in the middle of the night ( hopefully my kids were ok) and it wont start again. All, I've called the number and the team have had a lot of calls about this issue. I thought I had done a factory reset with the beep and it didn't change anything. Whatever BT did or didn't I'm glad its working. Any ideas? 26-09-2019 - edited on 19h48, on 10h13. For Smart Baby Monitor: Hold down the "Link button" on the back of your camera Wait for around 10 seconds until you hear a loud beep, then release the 'Link button' The camera has now reset to factory settings, wait a couple of minutes for it to restart. At this point you can release the Link button. 2. Any other suggestions before I return it? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on the Baby unit on or off. Thanks tho! 19h22, Just bought this "smart" camera and after 3 hours of troubleshooting I cant get past upgrading the firmware. on Sorry to hear you are having problems with the Smart Baby Monitor. 19h59. Thank you! Can you try the below steps to factory reset? 26-09-2019 10h20, 17-09-2020 We are sorry to hear that you are experiencing a problem with your BT Smart monitor. on Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'. we are having exactly the same issue. If the problem remains, please reset the camera by switching this off (using the switch on the side), press and hold the Link button, then switch the monitor back on. please can you advise as to what we should do now. After 8 weeks of fighting they finally replaced it after they tested it and yes it was faulty! 15h52. 13h44. on * Is your email address the same as the one used for your account? 26-02-2020 20h41. 16h17. Won’t turn on. 26-09-2019 I have deleted the camera and re added it, 4 times. 14h25. 9h38. If you don’t have Video, then try to pair a camera again, try the instructions below which include to rebooting the monitor by pressing and holding down the POWER button on the Parent Unit for 10 seconds. So thank you for taking the time to post back.
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